Customer Onboarding Specialist
Support new customers to make BIG happen by delivering world-class training and support.
We usually respond within a week
About BigHand
BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best.
We make big happen for our customers.
We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where we win together, we learn, we give back, we believe in each other and we find the fun. We are proud to have ranked in Great Places to Work top 50 “UK’s Best Workplaces” list for 6 years.
About the role
The Customer Onboarding Specialist is responsible for delivering product training and support to new customers adopting BigHand software solutions.
You will deliver product training sessions to end users, ensuring they receive the skills and knowledge to be successful in their usage of BigHand product(s). This will involve conducting in-person and virtual training to external BigHand customers across the UK.
This role is ideal for a junior professional wanting to take their next step forward within the software industry. Whether you have experience supporting customers through their usage of software, or have delivered exceptional customer experiences in another capacity, this role is perfect for someone passionate about customer success and partnering with customers to achieve big.
What you’ll do
- Build and deliver product training direct to BigHand end users.
- Provide first-line support to customers throughout their onboarding journey.
- Become an SME is BigHand software.
- Work alongside the BigHand onboarding team to ensure a speedy and smooth implementation for new customers.
- Produce accurate and regular project status reports and ensure all internal systems are kept updated with the current status of the project.
- Gather customer feedback and take action as needed to improve customer adoption and usage.
- Ability to demo the product to end users, IT staff, and prospects as needed.
What we’re looking for
- Prior experience working with software and customers in any capacity: this could be as a software trainer, customer support, customer success, onboarding or sales.
- Confident in delivering engaging, informative and technical product training sessions to a diverse range of customers.
- Ability to think creatively with a desire to exceed customer expectations.
- Ability to learn new product offering and functionality as software updates are available.
- Has a positive attitude to dealing with people, with strong listening and questioning skills
- Must be based within the UK with ability to travel on-site to clients if requested.
- Experience in the legal and/or healthcare sectors are a big plus, but not essential.
What we offer
- 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year
- Various wellbeing benefits including private medical, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
- Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
- Opportunities to give back with company volunteer events and individual volunteer days
- Career growth opportunities and study leave allowance
- Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
- Financial benefits including pension scheme, life assurance, and salary sacrificing
- Cycle to Work Scheme and Tech Scheme
- Growing business with a global presence, flexible working, modern offices, and remote work options
Our DEI Commitment
We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.
- Department
- Customer Services
- Role
- Onboarding
- Locations
- London
- Remote status
- Fully Remote
Customer Onboarding Specialist
Support new customers to make BIG happen by delivering world-class training and support.
Loading application form