About BigHand 

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

In Lebanon, we partner with Digitus Consultants who enable us secure top talent across Lebanon. Joining the BigHand team via Digitus will mean joining a values-driven business, we have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.

About the role

We are seeking a detail-oriented and tech-savvy Gainsight Administrator to manage and optimize our Gainsight platform, ensuring it supports customer success efforts across our organization. This role will have a direct impact on how our teams utilize data to enhance client experiences, improve retention, and drive operational efficiency. As a Gainsight Administrator, you will play a crucial role in maintaining a smooth user experience, delivering actionable insights, and supporting key initiatives across the customer success and product teams.

What you’ll do

• Configure and maintain the Gainsight platform, ensuring it is aligned with business goals and objectives.
• Troubleshoot and resolve technical issues related to Gainsight features and integrations.
• Collaborate with cross-functional teams (Customer Success, Sales, Product) to understand and implement requirements for reporting and analytics.
• Develop and manage Gainsight dashboards, reports, and alerts to provide actionable insights for customer health and success metrics.
• Train and support users across teams to ensure they are proficient with Gainsight tools and functionality.
• Stay up to date with new Gainsight features and product updates, recommending improvements and optimizing current workflows.
• Implement changes to the Gainsight platform as dictated by BigHand customers and management

What we’re looking for

• 2+ years of experience working with Gainsight (or similar), including administrative and configuration responsibilities.
• Strong understanding of customer success metrics and how to translate them into actionable insights.
• Experience with CRM integrations (Salesforce, etc.) and data management best practices.
• Familiarity with Gainsight features like Health Scoring, Journey Orchestrator, and Reporting.
• Ability to manage multiple priorities and thrive in a fast-paced, evolving environment.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.

What we offer (via Digitus)

• 15 days holiday per year + 3 extra BigHand days off between Christmas & New Year every year
• Various wellbeing benefits including medical insurance, wellbeing leave, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
• Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
• Opportunities to give back with company volunteer events and individual volunteer days
• Family benefits including enhanced maternity leave, paternity leave and marriage leave
• Career growth opportunities and study leave options
• Remote-working arrangement
• Growing business with a global presence, growing Lebanon team and a brand new Beirut office (for those who would prefer hybrid-working)!

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.