About BigHand 

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.

About the role

The Strategic Account Manager owns and grows a portfolio of large law firm clients across the UK.

This role is focused on driving multi-product adoption across the BigHand platform, building trusted C-level relationships, and delivering measurable commercial outcomes for our clients.

You will operate as a strategic partner to firms, aligning BigHand’s capabilities across pricing, resourcing, workflow and BI to improve profitability, utilisation and operational performance.

What you’ll do

• Own a defined revenue target, with accountability for forecast accuracy, deal execution and year-on-year growth.

• Build and execute account strategies that expand BigHand’s footprint across large law firms.

• Engage CFOs, COOs, Managing Partners and senior stakeholders to identify commercial challenges and shape investment priorities.

• Lead complex, multi-stakeholder sales cycles, positioning BigHand as a platform for improving firm performance.

• Drive cross-sell and upsell opportunities across pricing, resource management, workflow and BI solutions.

• Translate client challenges into clear commercial outcomes, linking solutions to profitability, utilisation and efficiency.

• Partner with marketing, product and leadership to bring insight-led conversations into client engagements and the wider market.

• Maintain high standards of pipeline management and forecasting within Salesforce.
  

What we’re looking for

• Proven track record of closing complex, high-value deals within large law firms.

• Experience selling value and outcomes, not just software.

• Strong ability to engage and influence C-level stakeholders, including CFOs and COOs.

• Deep understanding of law firm economics (utilisation, realisation, margin, lockup).

• Experience building and executing account plans that drive long-term growth and expansion.

• Confident operating in a team-selling environment, leading deals and aligning internal stakeholders.

• Strong personal brand, with a presence in the legal market through client engagement and industry events.

• Experience using tools such as Salesforce and LinkedIn Sales Navigator to support pipeline development.

• Naturally curious, with strong questioning and problem-solving skills.
  

What we offer

• 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year

• Various wellbeing benefits including private medical, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)

• Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health

• Opportunities to give back with company volunteer events and individual volunteer days

• Career growth opportunities and study leave allowance

• Family benefits including enhanced parental leave, secondary caregiver leave and fertility support

• Financial benefits including pension scheme, life assurance, and salary sacrificing

• Cycle to Work Scheme and Tech Scheme

• Growing business with a global presence, flexible working, modern offices, and remote work options

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.

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