About BigHand

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.

About the role

Salesforce is the most important technology platform in our company. It is our central store of all records relating to commercial and customer service activities. We are recruiting for a Salesforce Administrator who will support users in their day-to-day, assist in maintaining the system, and work with the business on the continuous improvement and deployment of an ambitious Salesforce roadmap.

Our Salesforce stack includes Sales Cloud, Service Cloud, Experience Cloud Site, Marketing Cloud Account Engagement (formerly Pardot), and various other third-party apps from the ecosystem. We’re looking for a proactive and curious individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and implementing scalable best practice solutions. We are looking for someone with a strong understanding of the Salesforce platform, a desire to provide outstanding day-to-day user support, a learning mindset, and the ability to configure solutions with user satisfaction a priorit

What you’ll do

Handle administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards, and Flow across Sales Cloud, Service Cloud and our Experience Cloud Site.
Support day-to-day user queries.
Proactive system maintenance including keeping up with Release Updates, Health Check, etc.
Data management to improve Salesforce data quality, implementing rules and automation as needed.
Identify and gather user requirements.
Provide ongoing user training and create training materials/technical documentation as needed.
Sandbox environment management
Communication of any platform changes to end users and stakeholders
Work with integrated applications including, Cloudingo, DealHub, Gainsight, Natterbox, Apollo, LinkedIn Sales Navigator etc.

What we’re looking for

Certified Salesforce Administrator.
Strong Salesforce product knowledge and 1+ years of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud, Experience Cloud Site is a plus.
Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
Available and responsive to questions.
Excellent relationship-building and communication skills and ability to liaise with stakeholders at all levels.
A proactive attitude to implementing best practice solutions.
Demonstrates enthusiasm towards continued personal/professional development.

What we offer

25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year
Various wellbeing benefits including private medical, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
Opportunities to give back with company volunteer events and individual volunteer days
Career growth opportunities and study leave allowance
Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
Financial benefits including pension scheme, life assurance, and salary sacrificing
Cycle to Work Scheme and Tech Scheme
Growing business with a global presence, flexible working, modern offices, and remote work options

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.

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