About BigHand
 

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

In Lebanon, we partner with Digitus Consultants who enable us secure top talent across Lebanon. Joining the BigHand team via Digitus will mean joining a values-driven business, we have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.

About the role

BigHand is on an exciting journey to become a truly cloud‑native, AI‑enabled SaaS organisation. As a Platform Operations Engineer, you will sit at the heart of this transformation, helping to modernise our platforms while strengthening our cloud, operational and security capabilities.

You will work closely with engineers, architects and delivery leaders to design, operate and continuously improve our cloud platform, ensuring our SaaS services remain secure, scalable and highly available for customers worldwide.

What you’ll do

• Design, build and operate highly available SaaS platforms, supporting cloud migration, containerisation using Kubernetes and Docker, and modern PaaS and IaaS architectures.

• Develop and maintain Infrastructure as Code using Terraform and automation tooling to standardise, secure and scale deployments.

• Partner with Product, Engineering and Architecture teams to deliver secure, cost‑effective cloud platforms aligned to business goals.

• Lead and support platform operations, including incident management, observability, patching, upgrades and continuous service improvement.

• Embed security and compliance best practices across the platform, including OWASP methodologies, ISO27001 and SOC2 controls.

• Contribute to ongoing innovation and operational excellence by improving processes, documentation and platform standards.
  

What we’re looking for

• Any cloud background, including Azure, AWS or GCP.

• Significant hands‑on experience (5+ years) in Platform Engineering, DevOps, Infrastructure or Software Engineering roles.

• Expert scripting experience, ideally PowerShell, with Bash also considered.

• Strong experience with container orchestration, CI/CD pipelines and Infrastructure as Code approaches.

• A solid understanding of cloud security, secure development lifecycle practices, cryptography and vulnerability management.

• Excellent communication skills, with the ability to influence, collaborate and balance reliability, security, velocity and cost.
  

What we offer (via Digitus)

• 15 days holiday per year + 3 extra BigHand days off between Christmas & New Year every year

• Various wellbeing benefits including medical insurance, wellbeing leave, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)

• Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health

• Opportunities to give back with company volunteer events and individual volunteer days

• Family benefits including enhanced maternity leave, paternity leave and marriage leave

• Career growth opportunities and study leave options

• Remote-working arrangement

• Growing business with a global presence, growing Lebanon team and a brand new Beirut office (for those who would prefer hybrid-working)!

Our DEI Commitment

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.

#LI-RF1